A single line ensures customers are served in the order they arrive, making it the fairest and fastest method. Incorporate a Tensator electronic queuing system to boost queue flow, staff efficiency, and profits.
Our well-organized single line and eQ™ call forward technology ensure a pleasant customer experience. By enhancing queue flow, reducing wait times, and providing wait time updates through media, we minimize walkaways and boost your profits.
Using eQ™ call forward technology, we excel at minimizing client wait times and surpassing expectations. By swiftly directing customers to the right service desk, we accelerate queue flow, ensuring quicker and more efficient service.
When media is integrated into our eQ™ call forward technology and combined with our in-queue merchandising systems, we instantly increase impulse purchases among customers.
Automatic call forward systems optimize staff utilization, maintain service positions, and guide customers efficiently. They also enhance labor planning and ensure adequate staffing during peak hours.
Eliminates customer confusion about available service positions and minimizes the lag between serving customers and freeing up positions.
A range of engaging media opportunities within the line turns waiting customers into a captive audience. In fact, 19% of consumers report making unplanned or impulse purchases after seeing them advertised.
Customers leave your establishment feeling positive about their experience, having been served quickly and efficiently. Our IntelliQ technology further reduces queuing frustration by displaying accurate wait times
Our eQ™ systems, combined with our in-queue merchandising and media capabilities, not only drive last-minute purchases but also keep customers engaged, reducing their perceived wait time.
Tensator’s manual call forward technology optimizes single line queues for greater efficiency and profitability. Our most advanced call forward platform has been globally installed to support numerous retail, transport, and leisure clients.
Our auto call forward technology automates the process of calling the next customer forward. This next-generation system uses sensors or links to an ePOS system to seamlessly direct customers to service positions, speeding up checkouts and reducing operating costs.
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