Service & Maintenance Overview
At Tensator, we pride ourselves on delivering exceptional service and maintenance solutions for our customers. Our offerings ensure that your systems operate efficiently and reliably over their lifespan.
Service & Maintenance
Key Features
Regular maintenance is crucial for the longevity of your Tensator® products. We offer tailored maintenance plans to ensure your equipment remains reliable and efficient. Additionally, we provide detailed guides and support for basic maintenance tasks that your staff can perform.
For maintaining Tensabarriers and related products, we recommend regular cleaning with non-abrasive cloths and mild detergents, checking for wear and tear, and ensuring all components are securely fastened.
For more on our cleaning guidelines, follow this link: Product Cleaning Guidelines
Our professional installation services ensure a smooth and efficient setup of your Tensator products. Our experts handle everything from initial placement to complete system integration, ensuring optimal performance from the start.
Once installed, we provide comprehensive post-installation services, including system calibration, user training, and performance checks to ensure everything runs smoothly.
Our customer service team is always ready to assist with any issues, ensuring a smooth and hassle-free experience.
We provide a range of additional services that help you and your team including onsite training and a telephone helpline. We also have technician availability with rapid response services to ensure our team can be onsite quickly to address urgent issues. And we also have spare parts availability, maintaining a comprehensive inventory of spare parts for efficient replacements.
To ensure that you have assistance when you need it most, Tensator have a fully comprehensive range of Maintenance Contracts, from a 1st year upgrade that incorporates faster response times with an annual pre-planned maintenance visit, to extendable contracts that cover the product throughout its lifetime.
Tensator offers a range of standard Maintenance Contracts with the option of 24 hour or 48 hour response time. Tensator can also offer bespoke Service Contracts with guaranteed response times to suit all customer requirements, providing you with piece of mind that fully trained engineers can be onsite within hours.